Our expert team is here to help and will get back to you as quickly as possible.
📧 Contact us at contact@mysteadies.com
Orders are processed and shipped within 48 business hours.
Average delivery time is 4–9 business days.
Please note: we ship via standard carriers and do not deliver to pickup points or lockers.
To ship your order as quickly as possible, we work with multiple logistics partners.
This means your items may arrive in separate packages. Don’t worry if everything doesn’t arrive at once.
Most orders are delivered within 4–9 business days, but in rare cases it may take longer.
If you haven’t received your package within 30 business days, we will issue a full refund — and if your item arrives later, you can keep it at no cost.
📧 Contact us at support@steadies.com to report a missing item.
We process orders quickly, usually within 6 hours.
You have 6 hours after purchase to email us at contact@mysteadies.com with your modification request.
After this time, your order will likely already be shipped and we will not be able to make changes.
Although our partners handle packages with care, damage may occasionally occur.
If you receive a damaged or defective item, please contact us at contact@mysteadies.com with:
Your order number
A short description of the issue (e.g. wrong item, defect)
A photo or short video of the defect
We will offer you either a replacement or a full refund.
We accept the following payment methods:
Visa, Mastercard, American Express, debit cards, PayPal, and most major bank cards.
Protecting your data is our top priority. We follow the industry’s strictest standards to ensure your information is never lost, misused, accessed, disclosed, altered, or destroyed.
When you provide payment details, they are encrypted via SSL technology and stored with AES-256 encryption.
We are PCI-DSS compliant and apply industry-recognized security measures at all times.
